Official WalkingPad® CA - Foldable Treadmills for Home Workouts

You may return your WalkingPad within 30 days of the delivery date. To start a return, email contact@walkingpad.com or log in to your account. You will need to provide proof of purchase and the reason for the return. Once the return is approved, our after-sales team will provide the return instructions. The product must be returned in its original packaging and in the same condition in which it was received. After we receive and inspect the returned treadmill, we will issue a refund to the original payment method within 3–5 business days if it meets our return criteria.

Due to the size and weight of our products, shipping or delivery charges are not refunded for accidental orders, a better price being available, no reason being given, items no longer being needed, items that are incompatible or unsuitable for their intended use, the wrong style, size or colour being ordered, customer-caused damage, running belt misalignment, or accessory orders under $150. If the return is caused by the customer, the customer is responsible for the return shipping fee. Products returned outside their original condition, with damage or missing parts not caused by us, after 30 days, or accessory orders may receive only a partial refund.

We only ship within Canada. Shipping is free on orders over $300. Orders below $300 are charged a $20 shipping fee. Most orders are processed within 48 business hours, although weekends, holidays and promotional periods may result in longer processing times. Orders are shipped by FedEx or UPS, with a shipping time of 3–5 days.

We cannot deliver to P.O. boxes or APO/FPO/DPO addresses. A small number of Canadian orders may be identified as remote addresses that are not eligible for delivery. In such cases, we will contact you to request a new shipping address. Once your order has been shipped, you will receive an email with a tracking number, which will become active within 24 hours. This process may take longer during events or holidays, and tracking information may take 48–72 hours to update. If you have difficulty tracking your package, please contact us, and we will resolve the issue within 48 hours.

A walking pad can make it easier to continue walking indoors when winter weather makes outdoor activity less convenient. You can use it for dedicated walking sessions, and an under-desk model can also help you add movement during suitable work tasks. Your total steps and exercise intensity will depend on your walking speed, stride length and the amount of time you use the machine.

A walking pad can support an active winter routine, but it does not need to be your only form of exercise. If you also want to jog or run indoors, choose a hybrid or running treadmill with a suitable speed range rather than a walking-only model.

Start with how you plan to use the machine. For indoor walking and under-desk use, compare walking models such as the Z1, P1, C2, A1 Pro and R3 walking pad. The Z1R is another option if you want a compact treadmill with a handrail and a maximum speed of 8 km/h. If you want to switch between under-desk walking and faster workouts, consider a 2-in-1 hybrid model such as the H1, Z3 Hybrid+ or R3 Hybrid+ running treadmill.

For jogging or running, compare the maximum speed, running area and folding design of models such as the G1, MX8, X21, X214, X25, X25+ and X218. Maximum speeds range from 8 km/h on the MX8 to 18 km/h on the X218. Before choosing, also check the product dimensions and weight capacity to make sure the model meets your requirements.

If your order arrives damaged or you receive the wrong item due to our error, you will not be required to pay the return shipping fee. Email contact@walkingpad.com with your order number or the contact information used to place the order. Package and equipment images may be requested as part of the return process. We only replace items that are defective or damaged, according to our Return & Refund Policy.

Worry-Free Purchase is also available as an optional service on the cart page. It covers eligible packages that are lost, damaged or delayed, including packages marked as delivered but not received, stolen packages and Canadian orders not delivered within 30 days after order fulfilment. Claims can be submitted through the “Report an Issue” link in the Seel policy email or at resolve.seel.com, and Seel will process the application within 48 hours. Supporting documents may be required for some claims.

No. An app or account is not required for basic operation. Control methods vary by model and may include a remote control, SpeedDial™, or FootSense™, which adjusts the speed based on where you stand on the belt. For example, the C2, P1, A1 Pro and R3 support FootSense™, while running models such as the X21, X214 and X25 use SpeedDial™. Displayed workout data also varies by model, so check the relevant product page for details.

Compatible apps are optional. On supported models, the free KS Fit app can record workout history and provide training programmes and workout insights. The H1 uses the HitGo app instead. Some models also connect to Kinomap for interactive workouts and virtual routes.