I purchased this treadmill based largely on the reviews displayed on this website. Unfortunately, my experience has led me to question whether those reviews accurately reflect customer experiences.
My biggest concern is that negative reviews appear to be removed. I have submitted honest, factual reviews about my experience and have watched them disappear. I have also seen negative reviews from other customers removed. As a result, I no longer have confidence that the rating shown on this website represents all customer feedback.
Consumers rely on reviews when making purchasing decisions. If negative reviews are being removed while positive reviews remain, buyers are not being given an accurate picture of the product or the company. Had I known this beforehand, it would have significantly affected my decision to purchase.
I am reposting this review because I believe potential buyers deserve to know that customer feedback may not be presented in its entirety. Transparency requires displaying both positive and negative experiences, not just those that support sales.