Safety Key for WalkingPad® Treadmills

Our objective is to offer you the most excellent transportation alternatives regardless of your place of residence. On a daily basis, we render services to hundreds of consumers across the globe, and we strive to provide you with the optimum service possible.

Order Processing Time

• Processing time refers to the duration between the placement of your order and the dispatch of your order by us.
• The majority of orders are processed within 48 business hours. Orders placed over the weekend might take longer.
• Our warehouse is in operation from Monday to Friday during standard business hours. During holidays, we make every effort to minimize delays.

Shipping Cost & Transit Time

Special Shipping Notice for WalkingPad G5i

During major promotional events, the WalkingPad G5i is offered at our lowest promotional price, leaving limited room to absorb additional shipping costs.

Our standard shipping allowance for the G5i is approximately USD $250 per order.

For orders shipping to locations classified as remote areas by our shipping carriers, where the actual shipping cost exceeds USD $250, additional shipping charges may apply.

In such cases, our customer service team will contact you before processing your shipment to explain the additional shipping cost and provide two options:

• Proceed with the order by paying the additional shipping cost exceeding USD $250.
• Cancel the order and receive a full refund.

We will proceed according to your preference and will not charge any additional shipping fees without your prior consent.

Thank you for your understanding and support.

Total Delivery Time = Processing Time + Shipping Time ( depending on your location)

Shipping Location

• We only ship to the Canada.
• P.O. Box or APO/FPO/DPO and International delivery are not available now.
  
• A small number of Canadian orders may be identified as remote addresses that are not eligible for delivery. In such cases, we will contact you to request a new shipping address. We apologize for any inconvenience this may cause.

Tracking

• You will receive an email once your order has been shipped. A tracking number will be provided (which will become active within 24 hours). Please note that this process might take longer during events or holidays.
• It may take 48 to 72 hours for the tracking information to be updated.
• If you encounter difficulties in tracking your package normally, please contact us, and we will resolve this issue within 48 hours.

*If you need to purchase some accessories, please contact our customer service at: contact@walkingpad.com